Shipping policy
All orders are shipped directly to you from our warehouse.
If an order is placed before 3:00PM Australia Eastern Standard Time, the order will be dispatched the same day, excluding Sunday. If an order is placed after 3:00PM Australia Eastern Standard Time, we cannot guarantee same day dispatch, though we will make every effort to do so.
Due to COVID-19, all carriers have reported difficulty meeting shipping deadlines.
Because of increased safety requirements, reduced staff, and a sharp increase in deliveries, our carriers are reporting delays that may delay your delivery. Please note we make every effort to fulfill orders on the same day, thus reducing the risk of late delivery.
We use all major carriers including Australia Post, Fedex, and DHL to reduce the risk of delivery delays. We appreciate your understanding during this difficult time.
We're doing our part to eliminate mail fraud and package theft.
We do not require signature upon delivery, and the delivery person may leave your package in a secure location such as a patio, porch, or doorstep. All deliveries are documented with photographic and GPS proof of delivery with date and timestamp.
Due to a recent wave of package theft, we are doing our part to help authorities identify problem areas. Please read the below details for further information should your parcel be stolen or missing:
- You may request a signed delivery or that our selected deliver carrier not leave your item in a secure area. Please email support@mifo.com.au with your order number within 24 hours of placing your order.
- Should a package be stolen after documented delivery to you, we require the filing of a police report within 14 days of the documented delivery date before issuing a refund or replacement unit. Please scan and transmit a legible copy of the police report to support@mifo.us within 14 days of the original delivery date. No refunds or replacement units will be issued after this initial 14-day period has elapsed.
Sincerely,
The mifo.com.au Team